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 Customer service goes out the window as $1b OZschwitz State's Service fails to deliver

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RR Phantom

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Customer service goes out the window as $1b OZschwitz State's Service fails to deliver Vide
PostSubject: Customer service goes out the window as $1b OZschwitz State's Service fails to deliver   Customer service goes out the window as $1b OZschwitz State's Service fails to deliver Icon_minitimeSun Feb 21, 2016 3:07 am
It was trumpeted as a key commitment, putting customer service at the heart of government. A red velvet curtain parted, and the first Service NSW shop was unveiled in 2013.

"There is no reason why people should not expect the same high level of service from government as they receive from their favourite retailer, airline or financial institution," said then premier Barry O'Farrell.

How prophetic.

Because as the average bank, airline or disgruntled retail customer well knows, servicing customers increasingly means automated digital processing. On the other end of the smartphone app, no one can hear you scream.

Read more: http://www.smh.com.au/comment/nsw-government-service-computer-says-no-20160219-gmyup4.html#ixzz40muBTM16

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