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 OZschwitz slave pen: Welfare rage threatens staff - YaY!

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RR Phantom

RR Phantom

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OZschwitz slave pen: Welfare rage threatens staff - YaY! Vide
PostSubject: OZschwitz slave pen: Welfare rage threatens staff - YaY!   OZschwitz slave pen: Welfare rage threatens staff - YaY! Icon_minitimeSat Apr 07, 2012 6:00 pm
The frontline staff who deal with the desperation of people living on welfare say they are facing a rising tide of hostility and aggression from their clients.

And their union says staff cuts are exacerbating the problem, blowing out waiting times for customers, creating backlogs of work and slowing decision-making.

More than two-thirds of the 940 staff surveyed last month by the Community and Public Sector Union said hostility from customers had risen in the past six months, and more than half said they had borne the brunt of more aggression.
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The worst rates of customer aggression were for staff working in the emotionally charged areas of child support, rehabilitation services, and at Centrelink - dealing with people on welfare payments.

Read more: http://www.smh.com.au/national/welfare-rage-threatens-staff-20120407-1wiag.html#ixzz1rOWFqguZ
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